Privacy Policy

Protecting sensitive information: this is our business.

At SDL, the privacy and protection of customers’ data are safeguarded at all times of our relationship.

Our solutions are designed and refined based on the concept of Privacy by Design, ensuring customers and our partner’s adequate legal compliance and strict alignment with internationally recognized Information Security best practices.

We are deeply committed to keeping our solutions users’ data protected against unauthorized access and prying eyes.

The Policy contained in this document is the way found by the organization to reaffirm our unavoidable commitment to the most widespread General Data Protection and Privacy Laws, taking into account the diversity of cultures, as well as considering the various territories in which SDL offers its solutions.

The following are examples of the types of data collected, how they are stored, and the holder’s rights of this personal information.

Information collection

The only information with the characteristics of personal data collected by SDL concerns the full name and corporate email address exclusively. This information is freely provided by site visitors when they fill out the form available in the “CONTACT” tab, demonstrating their interest in receiving information about the organization’s solutions.

We recommend that before accessing the tab demonstrating interest in our solutions, the holder of personal data should read this Policy carefully.

For compliance purposes, SDL collects and stores user metadata information, protecting it in a secure sandbox that public authorities can only access upon compliance with the requirements established by law to obtain it.

SDL does not have access to the content of its customers’ communications, whether personal or corporate, which means that no backdoor or master key exists to uncover what has been dealt with by those who use its solutions, and thus it is impossible to imagine the possibility of sharing them with third parties.

Information storage

Currently, and by design, SDL keeps on its servers – adequately encrypted by the user’s private key – messages, chat (temporarily), and files/documents. Therefore, this information is not available to third parties by any means.

The user’s personal information is always stored encrypted, being accessible only, by the user, from his user and a private key. Metadata is also encrypted but can be opened only with a specific subpoena from public authorities for a purpose provided for in the legal system.

Social media and information sharing

SDL does not share any user information on Social Networks or any other public communication channel. PR (Public Relations) and Marketing actions involving users or partners of the organization only occur when consented to by the data subject, that is, in an express, free and unequivocal manner.

To start communicating with other users of the platform, there must be an exchange of invitations between two or more users. In specific cases, a user group may be created. Thus, email addresses, names, and profile pictures will be available only after accepting the invitation. This adherence will demonstrate the data subject’s consent to participate and freely provide any information to the group.

Cookies and other technologies

SDL does not use cookies or any other similar technologies to collect and share user data.

Chat history, location, and call history

This data is accessible exclusively to the user from using his private key, and SDL does not collect or share such information.

Rights of the users of the solutions

SDL assures users of its solutions that it meets all the requirements outlined in the main existing General Data Protection and Privacy Laws in the various territories in which it carries out its activities, respecting the rights of the holders of personal data in the different continents.

Although this Policy is easy to understand, if there is any doubt regarding its content, the site visitor or the user of our solutions may contact to provide the necessary clarifications.